Still have questions? We're here to help! If you can't find the answers you're looking for in our FAQs, feel free to contact us directly. Our team is ready to assist you with any inquiries.
Find answers to all your questions about our sustainable organic kids clothing brand at Rapozza. Our FAQ page covers everything you need to know about shipping, returns, and more. Learn more and support a better future for our children. We're committed to transparency and ethical practices.
Orders
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To place an order, add the items that you wish to purchase to your cart. Then, proceed to the checkout page to pay for your order. You don’t need an account to place an order. You only need an email address and contact information. After placing your order, you should receive an order confirmation email.
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If you haven’t received an order confirmation, please let us know. We will be happy to help.
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We can definitely try to change your order, but we will need to check if it’s already on its way. Please contact us as soon as possible.
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- If your order hasn’t been shipped, we can cancel it. Please let us know as you as possible.
- If it’s on its way to you, please follow our Return steps.
Shipping & Delivery
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We ship all orders within the next two business day.
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FREE Domestic shipping can take 3 to 6 business days.
Expedited domestic shipping can take 2 to 3 business days.
Express domestic shipping can take 1 to 2 business days.
Foreign shipping could take up to 14 business days.
*Rates will vary per area and will appear during checkout.
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Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
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Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping.
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Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region. -
- If your order hasn’t shipped yet, we can easily change your delivery address. Please contact us as soon as possible.
- If your order is on its way to you, we can try intercepting it. There may be additional mailing fees.
Payment methods
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We accept major credit and debit cards: Visa, Mastercard, American Express, and Discover. You can also pay using PayPal, Apple Pay and Google Pay.
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The total amount of your order will be charged when your order has been processed and dispatched.
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Yes. At the checkout page, select PayPal as your payment method, log into your PayPal account and complete your order. All your payment information will be in your PayPal account.
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Your payment is handled directly by Stripe, a certified PCI Service Provider Level 1. They use secure encryption and enforce secure connections to protect your information.
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Rapozza does not receive or store any payment information. All your payment details are handled by Stripe and they are only sent directly to the bank.
Returns & Refunds
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We offer a 30 day return policy from the day you placed your order. A $7 fee will be deducted from your refund to cover the return shipping.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. -
Items tagged as FINAL SALE cannot be exchanged or returned.
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You can use the return label that came in your package. Make sure you adhere the return label on top of the old shipping label.
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Yes. Let us know and we’ll send you a new label by email.
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We process returns within 3 days after receiving them. We will let you when your return is approved.
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After approving your return, your refund will be applied to the original payment. Please allow 5 business days for the bank to process your refund.
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If it has been longer than 5 days since we approved your return, please let us know. We will happy to look into this further.
Other
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Please contact us as soon as you can.
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We do!